Help centre

How can we help?

Answers for fans and venues. If none of them fit, a human will pick it up.

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Common questions

Search the answers

Does it cost anything to attend a watch party?

No. FanWide is free for fans — no ticket, no cover charge from us. Some venues run a minimum spend on marquee fixtures, and that's always shown on the listing before you reserve.

What if the venue isn't actually showing my game?

Can I change or add teams later?

Will there be sound?

I'm travelling. Can I find my team in another city?

How do I cancel a reservation?

What does it cost a venue to list?

Do you take a cut of what fans spend?

How do fans check in?

Can I cap how many people show up?

How do I stop the game-day emails?

How do I delete my account and data?

Talk to us

Three ways through

Message support

Fans and venues. Replies within one business day, usually much faster.

Game-day hotline

Something wrong at a party right now? This line is staffed through every major fixture window.

Venue partner desk

Onboarding, billing and sponsorship questions for listed venues.